Can I purchase this deal and process my pass at a different location other than where I made my purchase?
No, Annual Passes must first be processed at the location which they were purchased for before they can be used at any other location. Make sure you are purchasing for the correct location.
Is a promo code needed for this deal?
No promotional code is needed. While the offer is live, all Black Friday Annual Passes bought on-site and online through our website will be valid for two years from purchase date.
Can I purchase this deal as a gift?
Yes, an Annual Pass makes the perfect holiday gift! Once purchased, you will receive a temporary pass to give to the recipient. You can put the recipients' name on the pass at the time of purchase and the recipient can update their details on the pass when they exchange it for their permanent photo pass. Please make sure to use your email when purchasing so you receive the confirmation email and temporary pass. The pass will be valid for 2 years from purchase date.
Can I renew my Annual Pass now, even if it doesn’t expire until next year?
Anyone, including our existing Passholders, are welcome to take advantage of our Black Friday sale. However, we CANNOT add time to a current Annual Pass and this would be considered a new purchase. Make sure you use the same email as your current pass to keep all your Annual Passes in the same account.
How long are Annual Passes good for?
Annual Passes are usually valid 1 year from the PURCHASE date. However, during our Black Friday sale, all new passes bought will be valid for 2 years from the PURCHASE date.
When does my current Annual Pass expire?
If you are unable to locate your Annual Pass expiration date, please contact ceguest@crayolaexperience.com and include the following:
• Order ID
• Member ID number
Can I still use a coupon with this offer (like the FAMILYPACK discount)?
No, this offer is not combinable with any other offers, promotions or discounts.
I just purchased an Annual Pass. Can I still get this offer?
No, our Black Friday sale is valid on NEW purchases only. No refunds can be provided. Per our policy, all sales are final.
Do complimentary passes (True Blue Hero Annual Pass and Teacher Annual Pass) processed during the Black Friday Sale receive the bonus year?
No, complimentary passes will remain 1 year passes as usual.